Setup & Troubleshooting Guides

Choose the guide for your model and the app specified in its product instructions.

Before you begin

Check the model name and app used by your unit. The resources below cover different systems, including TTLock, Tuya and TTHotel. For hands-on help or a product issue, contact after-sales support.

Browse products · Installation & warranty · After-sales support

Online Manuals

TTLOCK ONLINE MANUAL

Online tutorial & manual for registration, setup, and guide.

Click Here

MANUAL

TUYA ONLINE MANUAL

Online Guide for Tuya Smart App

Click Here

MANUAL

TTHOTEL ONLINE MANUAL

Software Setup Guide

Click Here

MANUAL

TUYA Smart App

Online Manual & Setup

Click Here

TTLOCK APP

Basic Smartlock Guide

Click Here

LOOCK SMARTLOCK PHILIPPINES

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Smart locks for homes, condos, offices, gates, and hotels — all in one place.

INSTALLATION SUPPORT

Professional installation by trained technicians. Timing depends on your door and installation requirements.

WARRANTY & SUPPORT

1-year warranty + dedicated after-sales support. We’re here long after installation.

Find the Right Lock for Your Door

Send your door photos, city and preferred model. Start your first consultation on Messenger or Viber.

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