Get help choosing a smart lock, preparing for installation and finding support after your purchase.
The right choice depends on your door and how you want to manage access. Send your city, property type, door photos and any model you are considering so the team can assess suitable options.
Send clear photos of both sides of the door, the door edge and the frame, with the existing lock visible. Include the number of locks you need and your preferred timing.
Some product listings explicitly exclude installation. Check the listing and ask the team to confirm the full scope and final quotation before proceeding.
No. Share your preferred timing, then wait for the team to confirm availability and appointment details. See installation and warranty information.
The current support policy provides a 1-year limited manufacturer warranty. Coverage depends on the product, circumstances and assessment. Review the coverage and exclusions and contact the team about your unit.
The support policy includes a 3-month replacement period for eligible issues, subject to assessment. Contact after-sales support with your model, proof of purchase and a description of the problem.
Visit setup and troubleshooting guides. For a product issue, contact after-sales support with your model and details of the problem.
Send your business type, location, contact details, product focus and service area to the dealer team. See the dealer inquiry checklist.
Message LOOCK Customer Care with your model, purchase details and a short video of the issue. You can also review support and warranty information.
For a new purchase, chat with Sales on Messenger or add +63 968 538 5338 in Viber.
Smart locks for homes, condos, offices, gates, and hotels — all in one place.
Professional installation by trained technicians. Timing depends on your door and installation requirements.
1-year warranty + dedicated after-sales support. We’re here long after installation.
Send your door photos, city and preferred model. Start your first consultation on Messenger or Viber.
