Send your model, purchase channel, order or receipt details, and a short video showing the issue. Tell us when it happens and what you have already tried.
Keep your inquiry in the same conversation so the team can follow the history. Please do not post access codes or passwords in public comments.
WARRANTY COVERAGE
For your peace of mind, all LOOCK Smart Locks come with a manufacturer’s warranty covering defects in materials and workmanship under normal residential use. If you ever need to make a warranty claim, simply contact our customer support team and we will guide you through the process.
1-Year Limited Manufacturer’s Warranty, 3 months unit replacement, and after-sales support. Warranty period starts from the original date of purchase and installation
Covered Under Warranty
Need Assistance?
Our support team is ready to help. Contact LOOCK Customer Support for troubleshooting, warranty inquiries, and claim assistance. Your security and satisfaction remain our top priority.
Yes. We provide installation service in some covered areas and a 1-year warranty for eligible smart lock units. Warranty coverage depends on the product, installation condition, and issue assessment.
Most standard installations take around 1–2 hours after the installer arrives. Special doors or additional adjustments may take longer.
Most wooden, metal, aluminum, and selected glass doors can be supported. Please send clear photos of your door, lock area, and door frame so our team can confirm compatibility.
Most models include emergency power support using a power bank through the emergency port, plus mechanical key backup depending on the model.
Our showroom and office serve as our service center. In case you encounter problem on the smart lock, you can visit us at our office (135 Old Tamaraw Ext., Marulas, Valenzuela City). We will accommodate in the best of our ability.
New purchase inquiries: +63 968 538 5338
Telephone: +63 2 7002 2847
For an existing lock, troubleshooting or warranty help, message LOOCK Customer Care with your model and issue video.
Smart locks for homes, condos, offices, gates, and hotels — all in one place.
Professional installation by trained technicians. Timing depends on your door and installation requirements.
1-year warranty + dedicated after-sales support. We’re here long after installation.
Send your door photos, city and preferred model. Start your first consultation on Messenger or Viber.
